1. General Provisions
Article 1 – Applicability of General Terms
Unless otherwise agreed in writing, all our sales and services are governed by these general terms and conditions. Their acceptance is implied upon acceptance of the quotation. They exclude the application of any other general terms and conditions. Any specific conditions mentioned in the quotation shall prevail over these terms.
Article 2 – Orders and Commitment
Any order signed by the client (letter, quotation, or purchase order) constitutes a firm commitment, even without written confirmation from our side.
Article 3 – Indicative Deadlines and Force Majeure
Delivery or execution deadlines are given for information purposes only. In case of unforeseen events (strike, accident, bad weather, etc.), our company cannot be held responsible for any delay and no contract termination may be claimed.
Article 4 – Delivery Deadlines and Cancellation
The indicated deadlines are not binding. No compensation may be claimed in case of delay. In the event of cancellation, any deposit paid will be retained as damages.
Article 5 – Deposit and Suspension of Work
Work will only begin after receipt of the deposit. Payment of the deposit constitutes acceptance of these general terms. In the case of staged payments, any non-payment will result in the immediate suspension of work, without prior notice and without compensation for delay.
Article 6 – Validity of Offers
Prices and conditions are valid on the delivery date. Our offers are non-binding.
Article 7 – Technical Documents and Intellectual Property
All plans, quotations, measurements, diagrams, illustrations, etc. provided to the client remain the exclusive property of our company. They may not be reproduced or communicated to third parties without prior written authorization. They are provided for information purposes only and do not engage our liability.
2. Client Obligations and Execution of Work
Article 8 – Site Access and Signage
The client guarantees normal access to the worksite.
Article 9 – Site Sanitary Facilities
A compliant sanitary facility must be provided. If not possible, we offer a chemical toilet at €270/month, taxes included, at the client’s expense.
Article 10 – Work Interruption
In case of work interruption due to causes external to our company (excluding weather conditions), a fee of €350/day will be charged to cover travel, administrative costs, and loss of productivity.
Article 11 – Authorizations and Taxes
The client is responsible for all administrative authorizations and related taxes (road occupancy, advertising, etc.). Any fines or penalties resulting from administrative non-compliance are exclusively borne by the client.
Article 12 – Site Preparation
The premises must be cleared of all objects and furniture. Any delay due to insufficient preparation will be charged at the applicable hourly rate.
Article 13 – Supply of Water, Gas, and Electricity
The client shall provide, free of charge, the necessary utilities (water, gas, electricity) required for the execution of the work.
Article 14 – Unforeseen Work
Unforeseen work resulting from hidden defects or non-visible construction elements will be charged as additional costs to the client.
Article 14 bis – Intervention on Existing Installations
Any intervention assumes that the installation is in proper working condition.
In the event of leaks, breakage, or any other damage resulting from wear and tear, pre-existing defects, or non-compliant installations, the service provider cannot be held liable.
Any necessary repair or restoration will be agreed upon with the client.
The service provider’s intervention is strictly limited to the agreed service, without any guarantee regarding the future condition or operation of the system.
Specific case of co-owned properties
When the intervention concerns a property within a co-ownership, the client undertakes to inform the property manager (syndic) and, where applicable, the occupants or directly affected neighbors before the intervention.
In the event of damage affecting common areas or other units, the management and responsibility for repairs fall under the building’s property manager and designated heating contractor, in accordance with co-ownership regulations.
Article 15 – Site Photographs
The client agrees that photographs may be taken during the work and used (website, social media, Google) as examples or references, without compensation.
3. Prices and Payment Terms
Article 16 – Prices and Taxes
Prices are exclusive of VAT and taxes, which are entirely borne by the client.
Article 17 – Price Revision and Validity of Offers
The prices stated in our offers are based on the economic conditions, supplier pricing, and supply circumstances in effect at the time the quotation is issued.
Given the current context and potential fluctuations in the cost of raw materials, energy, and equipment, we reserve the right to revise prices in the event of a significant change in supplier rates between the date of the quotation and the execution of the works.
Any price adjustment will be communicated to the client in advance and must be agreed upon before the continuation of the works.
Unless otherwise stated, our offers remain valid for a period of 30 calendar days from the date of issuance.
Beyond this period, prices may be subject to revision in accordance with market conditions.
Article 18 – Payment Terms
For any order exceeding €1,500 (incl. VAT), payments are structured as follows: 30% upon order, 40% at the start of the work, and the balance within 14 days after receipt of the final invoice.
Article 19 – Late Payment
Any late payment automatically and without prior notice results in:
- Interest of 18% per year
- A fixed compensation of 15% (minimum €500)
- Recovery costs of €500 (Law of August 2, 2002)
Article 20 – Additional Work and Time-Based Billing
Work not included in the quotation will be invoiced separately. Time-based work is billed at the applicable hourly rate. Any additional work extends deadlines without entitlement to compensation.
Article 21 – Sealed Gas Point
A fixed fee of €50 will be charged for each sealed or newly discovered gas point on site.
Article 22 – Retention of Title
Goods supplied remain our property until full payment has been received.
4. Delivery, Warranty and Claims
Article 23 – Acceptance and Claims
Any claim must be submitted within 48 hours following delivery or installation, by registered mail. After this period, the work is deemed accepted. Returns must be sent to our address.
Article 24 – Equipment Warranty
The warranty is limited to that of the supplier and covers construction or material defects for 24 months, excluding accidental or external causes.
Article 25 – Warranty and Outstanding Balance
No warranty will be granted if the project has not been fully paid according to the agreed terms. Any payment delay reduces the warranty period accordingly.
5. Disputes and Jurisdiction
Article 26 – Competent Jurisdiction
In the event of a dispute, only the courts of Brussels shall have jurisdiction. For matters under the Justice of the Peace, only the First Canton of Brussels is competent.
Article 27 – Arbitration and Mediation
Any dispute may be submitted to the Arbitration and Mediation Chamber (asbl), in accordance with its rules (www.arbitrage-mediation.be).